Return and Exchange

Yours Truly Lingerie accepts returns on unopened items within 14 days of delivery for a full refund or exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to yours Truly Lingerie Lingerie, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Return Conditions

• No refunds or exchanges will be offered for products that have had tags removed, have been worn or washed
• No refunds or exchanges will be offered on hosiery products.
• No refunds or exchanges will be offered on any garments where the packaging has been damaged (hangers/bags excluded) such as boxes.
• Delivery costs cannot be refunded, though we offer a free delivery option for exchanged items.
• Gift boxes, wrapping and gift cards cannot be refunded
• Yours Truly Lingerie is not responsible for the freight costs in returning the items Back to us, except where the goods are deemed faulty in which case Yours Truly Lingerie will refund any postage costs.
• Refunds will only be made by the original payment method, and in the case of credit cards only back to the original card. Please note depending on the payment method, refunds may take up to 14 days, though is typically less.

For hygiene reasons, please ensure that all briefs/thongs bottoms etc are tried on  over your own underwear.

Please Contact Yours Truly Lingerie if further information is required in returning your item.